Uni-Queue is a web-based queue management system developed for BSU ARASOF Nasugbu Campus. It replaces called names and paper slips with a live, trackable number — for students and offices alike, across every department.
Capstone Project · College of Informatics and Computing Sciences
About the project
A response to a problem every student knows.
Offices at BSU ARASOF Nasugbu still rely on called names and paper-based queue slips. Students wait in a physical line with no visibility into their position or expected wait time, and staff have no live record of throughput. Uni-Queue was developed to close that gap with a system that lets students queue remotely and track their status in real time.
Multi-officeSupport for concurrent queues across campus offices
Real-timeLive queue position and wait-time visibility
Web & mobileAccessible from a browser or the companion mobile app
Office staff see every counter's live queue in one view.
Objectives
Minimize time spent waiting in physical lines
Enable remote queueing from web and mobile
Provide real-time queue position and wait-time updates
Support structured, verifiable priority handling
Give office and campus admins reporting on queue activity
Target users
Students — join and track queues from their device
Office staff — manage counters and serve queues
Campus admins — oversee offices and view analytics
How it works
From login to counter, in six steps.
01
Log in
Sign in with your student or staff account.
02
Select an office
Choose the office and transaction type you need.
03
Join the queue
Reserve your place remotely, walk-in or by appointment.
04
Receive a queue number
Get a unique, trackable ticket for that office.
05
Track your position
Watch your place in line and estimated wait update live.
06
Get notified & proceed
Receive an alert as your turn nears, then head to the counter.
A student's view: live position, estimated wait, and a notification on the way.
System modules
Three modules, one queue.
Student
Student module
Join a queue remotely
Track live queue position
Receive push notifications
Book an appointment in advance
Office
Office module
Call and serve queued students
Manage multiple counters
Balance load across open windows
View daily queue activity
Admin
Admin module
Manage users and offices
View throughput and wait-time reports
Configure priority-lane rules
Monitor system-wide analytics
Core system features
Core system features.
Queue
Remote queueing
Join a walk-in or appointment queue from the web app or mobile app before you even leave your dorm.
Tracking
Real-time tracking
Watch your position update live, with a dynamic wait-time estimate that adjusts as service moves.
Priority
Priority lane access
Structured, verifiable priority handling for PWDs and pregnant students — no guessing, no disputes.
Routing
Smart counter assignment
Multi-counter load balancing routes each ticket to the fastest open window automatically.
Alerts
Push notifications
Get alerted as your turn approaches — even in the background, with a home-screen widget on mobile.
Reports
Office analytics
Admins get a live dashboard of throughput, wait times, and satisfaction to run offices data-first.
Student
